Customer Experience Consultant

The Role

An exciting opportunity has opened in our Tauranga branch for a passionate and adaptable Customer Experience Consultant to join our National Business Development team.

We’re looking for someone who brings energy, positivity, and a genuine passion for delivering exceptional customer experiences. You’ll be a natural relationship-builder who understands that every interaction matters. With a solutions-focused mindset and a professional approach, you’ll consistently create high-quality experiences for our customers and stakeholders.

If you thrive in a fast-paced environment, enjoy thinking on your feet, and love being part of a dynamic team — we’d love to hear from you.

What You’ll Bring

• Minimum 3 years’ experience in a customer-facing role.
• Proven ability to build, nurture, and grow relationships with key accounts to drive long-term retention and growth.
• Outstanding verbal and written communication skills.
• Strong organisational skills with exceptional attention to detail.
• A proactive, self-starting attitude.
• Ability to stay calm under pressure and adapt quickly.
• Confidence to prioritise and manage multiple customer enquiries.
• A continuous improvement mindset.
• Strong systems capability, including MS Office (advanced Excel advantageous).
• Commitment to Health & Safety and compliance standards.
• Experience in the Transport & Logistics industry (highly regarded).

What We Offer

• The opportunity to join a supportive and collaborative national team.
• Competitive salary package.
• Access to modern, evolving technology.
• A positive team culture and a manager who is invested in your success.
• Real opportunity to grow within a thriving national logistics business.

If this sounds like your next move, apply now — we’re ready to welcome our newest team member!

About Us:

At Booth’s Logistics our strength is in our people. We have a Can Do, Will Do approach and pride ourselves on going above and beyond for our customers to deliver an outstanding service the Booth’s way.

Innovation, passion, integrity, and teamwork are part of our DNA and that is felt throughout our network. We are committed to providing innovative, sustainable transport and logistics services to keep New Zealand’s supply chain moving.

How to apply:

Please follow the application process and attach your CV outlining your skills, experience and at least two referees.

Interviews will be conducted throughout the application period.

What you must have to apply:

NZ/Australian residency, our positions are not eligible to sponsor Visas.